At Grifterz, we strive to provide you with the best products and services. If you are not completely satisfied with your purchase, we offer a Refund and Returns Policy to ensure your peace of mind. Please review the following guidelines:

  1. Eligibility for Returns:
    • To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.
    • Returns are accepted within 3 days from the date of purchase.
  2. Process for Returns:
    • To initiate a return, please contact our customer service team through the provided channels, specifying your order details and reason for return.
    • Our team will guide you through the return process and provide you with a return authorization number (RAN) if applicable.
  3. Return Shipping:
    • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
    • We recommend using a trackable shipping method and retaining proof of shipment for your reference.
  4. Inspection and Refunds:
    • Once your returned item is received and inspected, we will notify you of its status.
    • If approved, refunds will be processed using the original payment method, excluding any shipping or handling charges, within 2 days.
  5. Non-Returnable Items:
    • Certain items are non-returnable for hygiene and safety reasons, including but not limited to used or opened cannabis products, consumables, and personalized items.
  6. Exchanges:
    • We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.
  7. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us immediately, providing details and supporting evidence (e.g., photos).
    • We will assess the situation and arrange for a replacement or refund as necessary.
  8. Refunds for Gift Purchases:
    • If you received the item as a gift and are eligible for a refund, the refund will be issued to the original purchaser using the original payment method.

Please note that our Refund and Returns Policy may be subject to specific terms and conditions for promotional or sale items. We reserve the right to refuse returns that do not meet the outlined criteria.

For any further assistance or clarification regarding our Refund and Returns Policy, please contact our customer service team. Your satisfaction is important to us, and we will do our best to resolve any issues promptly and fairly.